We will prepare your order for shipment within 1 to 3 business days after your order has been confirmed. Orders placed on weekdays are usually processed within 1 business day, while orders placed on Friday evening or over the weekend may take slightly longer.
Once shipped, your order is estimated to be delivered within 8 to 12 business days.
We aim to provide you with a smooth ordering and delivery experience. If you have any questions or concerns, please feel free to contact our customer service team at info@oliviabennett-melbourne.com.
If your order is returned to us for any of the following reasons:
● An incorrect or incomplete shipping address was provided at checkout.
● Delivery was refused or rejected by the recipient.
● Failure to respond to the courier's redelivery attempts when a redelivery option has been offered.
We reserve the right to charge a 50% restocking fee, which will be deducted from your refund.
Note:
In some cases, carriers may offer a redelivery option. If redelivery is refused or not arranged within the timeframe specified by the carrier, the restocking fee will apply.
To avoid this, we strongly recommend checking your shipping details carefully when placing your order and responding promptly to any delivery-related issues.
