Welcome to (STORE NAME). Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms set out below.
1.1 The use of this website and any purchases made through it are subject to these Terms of Service, as well as our Privacy Policy.
1.2 This website is operated by OLIVIA BENNETT. The terms "we", "us" and "our" refer to OLIVIA BENNETT, while "you" and "your" refer to the user or customer.
The data controller responsible for this website is Olivia Bennett. We take the protection of your personal data seriously and process it in accordance with the General Data Protection Regulation (GDPR).
This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the "https://" prefix in your browser's address bar and the padlock icon.
When you visit our website without registering or providing us with information, we only collect the technical data necessary to display the website correctly:
● Page visited
● Date and time of access
● Amount of data transferred
● Referring page
● Browser and operating system
● IP address (possibly anonymised)
The processing of this data is based on our legitimate interest in the operation and security of the website (Article 6(1)(f) GDPR).
We use cookies to improve the user experience and enable features such as saving products in your shopping cart. Some cookies are deleted at the end of your session, while others remain stored for future visits. You can manage your cookie preferences through your browser settings.
If you contact us through our contact form or by email at info@oliviabennett-melbourne.com, we collect the information you provide so that we can respond to your enquiry. This data is processed on the basis of our legitimate interest (Article 6(1)(f) GDPR) or for the performance of a contract (Article 6(1)(b) GDPR).
The information you provide when creating an account or placing an order will be processed exclusively for that purpose. You may request the deletion of your account at any time by contacting us at info@oliviabennett-melbourne.com
If you subscribe to our newsletter, we will use your email address to send you promotions and product information. You can unsubscribe at any time by using the unsubscribe link at the bottom of each email or by contacting us at info@oliviabennett-melbourne.com
If you have previously provided your email address when making a purchase, we may send you communications about similar products without requiring explicit consent, based on our legitimate interest (Article 6(1)(f) GDPR). You may opt out at any time.
3.1 All prices displayed in our store include applicable taxes (unless otherwise stated) and are expressed in euros (€).
3.2 Payment can be made using the payment methods available at checkout, such as credit card, PayPal or other methods offered through our payment gateway.
3.3 We reserve the right to change our prices at any time. However, the price charged will be the price displayed at the time of purchase.
4.1 Orders are processed within 1 to 3 business days. Estimated delivery times may vary depending on the customer's location but generally range from 7 to 14 business days.
4.2 OLIVIA BENNETT is not responsible for delays caused by external circumstances such as customs, strikes or events beyond our reasonable control.
4.3 The customer is responsible for providing a correct and complete delivery address. We are not responsible for failed deliveries resulting from incorrect or incomplete information provided by the customer.
5.1 Customers have the right to withdraw from the contract within 30 days of receiving the product without having to provide a reason.
5.2 To exercise your right to return a product, you must first contact us by email at info@oliviabennett-melbourne.com and provide the following information:
● Order number
● Reason for the return
● Full name
● Address
● Photos of the product (in the case of a defect)
5.3 Important: Returns are not free of charge. Return shipping costs are the responsibility of the customer. Returns must be sent to our central warehouse in Asia (the return address will be provided by email).
5.4 The product must be returned unused, with all accessories included, clean and in its original packaging.
5.5 Once the product has been received and inspected, we will process the refund within a maximum of 7 business days.
5.6 We reserve the right to refuse returns of products that have been used, damaged or returned without a valid reason.
6.1 All our products are covered by the statutory guarantees of conformity provided under applicable law.
6.2 If a product is defective, the customer is entitled to a repair, replacement or, in certain circumstances, a refund, provided the defect was not caused by misuse.
7.1 OLIVIA BENNETT will not be liable for any indirect, incidental or consequential loss or damage arising from the use of the product or website.
7.2 We reserve the right to modify the content of the website at any time without prior notice.
8.1 These Terms of Service are governed by the laws of the country from which OLIVIA BENNETT operates.
8.2 Any dispute relating to the use of this website or purchases made through it will be resolved by the courts with jurisdiction over the customer's place of residence.
If you have any questions about these Terms of Service, you can contact us at:
📧 info@oliviabennett-melbourne.com
10.1OLIVIA BENNETT reserves the right to modify these Terms of Service at any time without prior notice.
10.2 Any changes will take effect from the date they are published on the website. Users are encouraged to review this section periodically to stay informed of any changes.
11.1 We will not be responsible for any failure or delay in performing any of our obligations where such failure or delay results from events beyond our reasonable control (force majeure), including but not limited to:
● Natural disasters
● War, terrorism, strikes or industrial disputes
● Disruptions to utilities or transport networks
● Epidemics, pandemics or government restrictions
12.1 If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary without affecting the validity and enforceability of the remaining provisions.
13.1 By making a purchase from OLIVIA BENNETT, the customer agrees to these Terms of Service in full.
13.2 If you do not agree with any of these terms, please do not use our services or place an order through our store.
